1. Credit System Overview
CodeDeBhai operates on a prepaid credit system where:
- Credits are purchased in advance
- Each solution generation consumes credits
- Credits are deducted only upon successful generation
- Failed generations do not consume credits
2. No Refund Policy
Important: All credit purchases are final and non-refundable. This policy exists because:
- Credits are digital goods delivered instantly
- Our AI processing incurs immediate costs
- Credits have experation date as per info given in the payment section
- You can use credits at your own pace
3. Technical Issues Exception
We provide full support for technical issues:
If you experience technical problems, we will:
- Investigate and resolve the issue promptly
- Restore any credits lost due to system errors
- Provide alternative solutions when possible
- Offer technical assistance and guidance
4. Service Quality Issues
If you're unsatisfied with solution quality:
- Contact our support team immediately
- We'll review and improve the solution
- Additional credits may be provided for re-generation
- We continuously improve our AI models based on feedback
5. Credit Expiration
Your purchased credits:
- Never expire once purchased
- Remain in your account indefinitely
- Can be used whenever you need them
- Are tied to your account permanently
6. Subscription Cancellation
For any future subscription services:
- You can cancel at any time
- Cancellation takes effect at the end of the billing period
- No refunds for partial periods
- Existing credits remain in your account
7. Account Termination
If your account is terminated:
- For policy violations: No refund of remaining credits
- For technical reasons: Credits may be transferred to a new account
- Voluntary closure: No refund, but credits remain accessible
8. Payment Processing
All payments are processed through Cashfree:
- Secure and encrypted transactions
- Payment confirmation is immediate
- Credits are added to your account instantly
- Transaction records are maintained for your reference
9. Dispute Resolution
For any payment or service disputes:
- Contact our support team first
- We aim to resolve issues within 24-48 hours
- Provide detailed information about the problem
- We'll work with you to find a fair solution
10. Policy Changes
This refund policy may be updated periodically. Changes will be communicated through:
- Website notifications
- Email announcements
- Updated policy page
11. Contact Support
For questions about refunds or technical issues:
- Email: codedebhaisupport@gmail.com
- Phone: +91-XXXXXXXXXX
- Response time: Within 24 hours